Does Pylon replace QuickBooks?
No. Pylon works out the hours and prices, then gives you one file to bring into QuickBooks. You keep sending invoices from QuickBooks like you do now.
Does my crew need to download an app?
Not today. It opens in the phone's web browser, and they can add it to their home screen so it works like an app. Phone notifications, the AR view and the locked-phone walkie will come in our App Store app.
Do you text my crew?
No. Everything happens in the app, so you can always see who was told and who answered.
Can my crew see my prices or customers?
No prices, and no customer list. Workers see their own shifts, who they're working with, their own hours, and the customer's name on shifts they've accepted.
How do I get my crew list in?
Right now we add it with you. Uploading from a spreadsheet is coming this winter.
Where is my data kept?
Your company's records are stored in a database in Canada. Two services that run Pylon, the web host and the email sender, handle some of it in the United States. Your company's information is kept separate from every other company's.
Can a new company use the traffic plans right away?
Traffic plans open to new companies once BC's Ministry of Transportation and Transit gives written permission to use its manual. Everything else works from day one.
Does Pylon approve my traffic plan?
No. Pylon draws the layout. You still send your plan to the Ministry or the city for acceptance, like you do today.
Do you have SOC 2 or ISO 27001?
Not yet. We will only say we have one after an outside auditor has checked us. SOC 2 is a report from a licensed accounting firm on how a company protects the data it holds. ISO/IEC 27001 is an international standard for running security: an accredited auditor checks the company, gives it a certificate if it passes, and checks again every year.
Does HIPAA apply to Pylon?
No. HIPAA is a US law for doctors, hospitals, health insurers and the companies that handle patient records for them. It doesn't cover traffic control companies or Pylon. In BC, the main law for your crew's information is BC's Personal Information Protection Act.
Does it work outside BC?
Pylon is built for British Columbia today, including BC's holidays. Other provinces will come later.
How much does it cost?
We'll go through pricing on the call. There's a set monthly fee, plus an amount for each worker you put on a shift that month, so your bill goes down in the slow season.
Can I sign up myself?
No. Every company starts with a quick call, so we can help you get set up properly.
